Order delivery

We ship orders by your chosen method as quickly as possible, at the latest within 5 working days of receiving the order. You will be notified by e-mail when your order ships. If you do not receive your order within 7 days, please contact us.

Returns (withdrawal from the purchase contract)

You can return goods within 14 days of receipt without giving a reason.

1. E-mail us at info@artmerch.cz that you want to return the goods (you can use the model form in our terms and conditions).
2. Send the goods back within 14 days to Kořenského 1038/11, 150 00 Prague 5, Czech Republic.
3. We will refund the price of the goods and the delivery cost to you (up to the cheapest delivery option offered) within 14 days, using the same payment method you used.

The cost of sending the goods back is paid by the customer.

Complaints

If you find a defect in your purchase, please contact us at info@artmerch.cz or via the contact form. Describe the defect, ideally attach a photo, and tell us whether you would like an exchange or a refund.

We handle complaints without undue delay, at the latest within 30 days. You can claim a defect within 2 years of receiving the goods. For a justified complaint we also cover the cost of sending the goods.